If you dial Apple Support’s phone number 1-800-APL-CARE from the U.S. or Canada, “there is a good chance that an AI-powered support assistant will now answer,” according to MacRumors.
From the article: While many of Apple’s phone systems already had a basic automated operator, the Apple Support phone line is now using a voice powered by generative AI. The assistant can answer questions and troubleshoot issues with your Apple products, with it able to provide detailed step-by-step instructions. The assistant can still transfer you to a human advisor if it cannot answer a specific question, or if you ask to speak to a real person.
Here’s how the AI Assistant purportedly orks
- Troubleshooting: The AI can answer questions and give you step-by-step instructions to fix device problems.
- Human Transfer: You can ask to speak with a real person at any time, or the system will transfer you if it cannot solve your problem.
- Availability: The change applies when dialing the main support number from the U.S. and Canada.
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