A newly released study from Express Legal Funding, conducted with the help of SurveyMonkey, reveals that while 34% of Americans say they trust ChatGPT more than human experts, the majority still draw a hard line when it comes to using generative AI for serious matters like legal or medical advice. The findings highlight a growing national tension between fascination with artificial intelligence and fear of misusing it for high-stakes decisions.
Here are some key findings from the study:
° Sixty-percent of U.S. adults have used ChatGPT to seek advice or information—signaling widespread awareness and early adoption.
° Of those who used it, 70% said the advice was helpful, suggesting that users generally find value in the chatbot’s responses.
° The most trusted use cases for ChatGPT are:
- Career advice
- Educational support
- Product recommendations
- The least trusted use cases are:
- Legal advice
- Medical advice
° 34% of respondents say they trust ChatGPT more than a human expert in at least one area.
° Despite its growing popularity, only 11.1% believe ChatGPT will improve their personal financial situation.
° Younger adults (ages 18–29) and Android and iPhone users report significantly higher trust in ChatGPT compared to older generations and Desktop (Mac/Windows) users.
° Older adults and high-income earners remain the most skeptical about ChatGPT’s reliability and societal role.
