This year, Pandora will have 72.4 million US listeners, down 0.5% over 2018, according to the research group. Pandora has been the dominant music streaming platform in the US since its launch in 2000. Until recently, competitors were nowhere near it. Back in 2012, Pandora had 67.0 million users, compared with Spotify’s 5.0 million.
But Pandora has been losing users in recent years. In fact, by 2023, it will have lost more than 9% of its users since its peak in 2014. As a result of declining usage, eMarketer has downgraded its forecast for Pandora.
“Pandora lost users last year because of tough competition from other services attracting people to switch,” says eMarketer forecasting analyst Chris Bendtsen. “Apple Music has been successful in converting its iPhone user base, Amazon Music has grown with smart speaker adoption, and Spotify’s partnerships have expanded its presence across all devices.”
In 2019, Spotify will have 65.3 million users, up nearly 14% year-over-year. By 2021, it will have 73.7 million, surpassing Pandora’s 72.2 million. Smart speakers and mobile devices have been big growth drivers for Spotify.
“Spotify’s initial growth was driven by its unique combination of music discovery, playlists and on-demand features,” Bendtsen says. “But now that all music streaming services have the same features, Spotify’s future success will rely on partnerships with other companies. It has teamed up with Samsung, Amazon, Google and Hulu to be on all devices and provide bundled offerings. We expect more partnerships to come, leveraging multiple brands, devices and services to drive user growth.”
Meanwhile, Apple and Amazon have about half the number of users of Pandora and Spotify. Amazon Music this year will have 35.8 million listeners, up nearly 18%, making it the fastest-growing music service. Much of its growth can be attributed to the increasing popularity of its Echo smart speakers.
Apple Music is at the bottom of the list because it operates on a subscription-only model and does not offer free usage. In 2019, Apple Music will have 33.4 million users, up just over 17% from last year.
eMarketer’s forecasts and estimates are based on an analysis of quantitative and qualitative data from research firms, government agencies, media firms and public companies, plus interviews with top executives at publishers, ad buyers and agencies. Data is weighted based on methodology and soundness. Each eMarketer forecast fits within the larger matrix of all its forecasts, with the same assumptions and general framework used to project figures in a wide variety of areas. Regular re-evaluation of available data means the forecasts reflect the latest business developments, technology trends and economic changes.