Volvo is equipping its service technicians with Apple Watches

Volvo is equipping its service technicians with Apple Watches to help build customer success outcomes — “and it’s working,” according to a ComputerWorld report.

The article says the auto maker has seen a big improvement in customer satisfaction after equipping its 1,500 service engineers with the smartwatch to use during their day. Here’s how it’s being used:

  • In use, the engineer will receive a Notification when a customer arrives at the garage with their car.
  • The watch will show the customer’s name, relevant notes, and car details.
  • During the repair, engineers can access information — and once the repair is complete, they can directly call the customer to tell them.
  • They can also schedule and make a subsequent follow-up call.

Computerworld says the benefit is that with all this information being made available through the Watch (and accompanying iPhone app), engineers don’t need to use printed records, or access a computer to stay up to date. 

Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.