After a decade, Apple’s Joint Venture support program for small and medium-size businesses appears to ending as of February 22, according to 9to5Mac. The article says Apple is sending emails to customers about how the program will wrap up, that refunds will be issued, and how a new AppleCare offering will be filling the gap going forward.
Apple Joint Venture is an IT support and training service geared toward small and midsized businesses. Priced at US$499 per year, it consists of three phases: Get Set Up, Get Trained and Stay Running.
As part of Get Set Up, the Apple Business Team transfers data from old PCs or Mac computers to new ones. On iPhones and iPads, Get Set Up also includes a brief tutorial on available features while offering assistance for enabling and personalizing your device,
Get Trained provides member organizations with up to three two-hour training sessions per annual term. The instructional sessions take place at an Apple Store and teach employees how to use Apple products and services for the enterprise.
Stay Running is a technical support program that allows companies to make in-store appointments or speak with an Apple Genius staff member by phone.
9to5Mac says one of its readers received an email from Apple saying it has recently added a “great business support option, AppleCare Help Desk Support, which features some of the most requested features of Joint Venture, such as priority phone access to our experienced senior technical support staff, 12 hours a day, 7 days a week.”
To learn more about AppleCare Help Desk Support, call your Apple Business Team to get started.