Saturday, February 4, 2023
Archived Post

Some 13-inch MacBook Pros have a random-shutdown problem (here’s what to do)

Apple has posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the 2019 13-inch MacBook Pro that debuted in July.

If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) randomly turns off when it still has a charge, Apple says these steps might help:

  • If your MacBook Pro’s battery is less than 90% charged, continue to step 2. If your battery is more than 90% charged, use your computer until the percentage drops below 90%, then continue to step 2.

  • Connect your Mac to its power adapter.

  • Quit all open applications.

  • Close your computer’s lid, which puts your Mac in to sleep mode.

  • Let your Mac charge for at least eight hours.

  • After eight hours, update to the latest version of macOS.

    If the issue persists after updating to the latest version of macOS, contact Apple.

Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.