Apple says Self Service Repair is now available in eight European countries, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store.
Customers who wish to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 lineups, and Mac notebooks with Apple silicon.
The Self Service Repair Store provides access to more than 200 individual parts and tools, as well as repair manuals. The program enables customers who are experienced with the complexities of repairing electronic devices the opportunity to complete their own repairs, using the same manuals, parts, and tools as Apple Store locations and Apple Authorized Service Providers, according to Jeff Williams, Apple’s chief operating officer.
He says that every genuine Apple part is designed and engineered for each product, and goes through extensive testing to ensure the highest quality, safety, and reliability. The parts are the same ones — at the same price — as those available to Apple’s network of authorized repair providers. Customers can send replaced parts back to Apple for refurbishment and recycling, and in many cases receive credit off their purchase by doing so.
The Apple tools available to customers on the Self Service Repair Store are custom designed to help provide the best repairs for Apple products, and are engineered to withstand the rigors of high-volume, professional repair operations where safety and reliability are the utmost priority, according to Williams. The tools offered through Self Service Repair include torque drivers, repair trays, display and battery presses, and more.
Apple will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 4,000 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers are located within 30 minutes of an authorized service provider across Europe.