Saturday, November 23, 2024
Archived Post

Apple: iOS 10.2.1 fixes bug causing some iPhones to experience unexpected shutdowns

Apple says an iOS point update (10.2.1) that was released last month includes a bug fix for an issue causing iPhone 6, 6s, 6 Plus and 6s Plus device owners to experience unexpected shutdowns. 

In a statement provided to TechCrunch, Apple says that the iOS 10.2.1 update has resulted in an 80% reduction of unexpected shutdowns on the iPhone 6s and a 70% reduction of unexpected shutdowns on the iPhone 6. 

Here’s the statement: “With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone. iOS 10.2.1 already has over 50% of active iOS devices upgraded and the diagnostic data we’ve received from upgraders shows that for this small percentage of users experiencing the issue, we’re seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6 of devices unexpectedly shutting down. 

“We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown. It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an inconvenience and wanted to fix the issue as quickly as possible. If a customer has any issues with their device they can contact AppleCare.”

Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.