Tuesday, February 10, 2026
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Apple Tops the List of Best-Managed Companies of 2024

Despite an uncertain economy, overall customer satisfaction with the retail sector continues to inch forward, according to the American Customer Satisfaction Index (ACSI ) Retail and Consumer Shipping Study 2026. Among the industries measured, general merchandise and specialty retailers each climb 1% to 79 and 80 (on a scale of 0 to 100), respectively. Online retailers are stable at 79, while supermarkets slip 1% to an ACSI score of 78. Among speciality retailers, the Apple Store rankings rose 4% to 79. Behind the topline results, retailers are contending with a more disciplined, value-focused shopper, particularly Generation Z customers. Changing purchase patterns, tighter gaps between top and bottom performers, and growing pressure on price and experience are reshaping how brands compete across the sector. “Retailers are facing a cost-conscious consumer who isn’t necessarily spending less in most cases, but spending differently,” said Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “These individuals are starting holiday shopping earlier, avoiding last-minute splurges, and trading down to discount and thrift options to stretch every dollar. Together, these shifts are tightening the field between retail winners and laggards and rewarding brands that deliver clear value and a smooth experience online and in store.” I hope you’ll help support Apple World Today by becoming a patron. Almost all our income is from Patreon support and sponsored posts. Patreon pricing ranges from $2 to $10 a month. Thanks in advance for your support.

Apple tops the list of the annual Management Top 250 ranking of America’s best-run companies as determined by the Wall Street Journal.

Other companies in the top 10 are Nvidia, Microsoft, Intel, Mastercard, Johnson & Johnson, Procter & Gamble, Alphabet, Adobe, and Philip Morris.

Here’s what the Journal says about Apple’s “winning formula”: Apple not only nabbed the No. 1 spot on the list but also managed to emerge as the lone all-star in this year’s ranking. This marks the first time the list has had just one all-star; typically, there are about half a dozen. Some other companies, including Nvidia and Microsoft, came close this year, missing this designation by a hair. 

Apple’s financial strength was particularly notable. After starting the year with faltering iPhone sales and new competition from smartphone rivals in China, Apple revived and beat Wall Street expectations in the quarter that ended in June. The company’s services unit, which includes App Store revenue and streaming services, provided a cushion for declining iPhones sales, with the services unit’s sales increasing by more than 14% in the quarter to $24.2 billion. Apple also said sales rose in the period for iPads and Macs.

The company went on to report record revenue for the September quarter, propelled by a modest rebound in iPhone sales.

The Management Top 250 ranking compares companies using the late management guru Peter Drucker’s principles to identify the most effectively managed businesses. This year, 842 companies were graded in five categories (customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength) based on 35 indicators supplied by third-party data providers. The statistical model that produces the ranking was created by researchers at Claremont Graduate University’s Drucker Institute. Bendable Labs, a private firm, works with Drucker to perform the calculations and interpret them.

I hope you’ll help support Apple World Today by becoming a patron. Patreon pricing ranges from $2 to $10 a month. Thanks in advance for your support.

Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.