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Gartner: half of companies that cut customer service due to AI will rehire by 2027

OpinionsDennis SellersFebruary 6, 2026
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By 2027, half of enterprises lacking a comprehensive AI people strategy will lose their top AI talent to competitors who prioritize workforce enablement over basic adoption, according to Gartner, Inc.
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Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.
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