Wednesday, March 18, 2026
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Gartner: half of companies that cut customer service due to AI will rehire by 2027

Forty-five percent of managers say that the use of AI has improved the work of their teams as much as they expected, according to a survey by Gartner, Inc.
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Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.