Congratulations, Verizon! Your horrible technical support is unequaled

Congratulations, Verizon. You’ve not exceeded Xfinity/Comcast as the company with the worst technical support of any company with which I’ve dealt.

I’ve had nothing but nightmares in dealing with Verizon when setting up my new iPhone and Apple Watch. As I was setting up my new smartphone, everything was going smoothly in moving data from my previous iPhone until I tried to enable my cell plan. Even though I entered all the info on my Verizon account, I was told I had to talk to Verizon. 

I went to my nearest Verizon retail store, and the Verizon folks resolved the issue. But why did I have to make a trip to a store to do this? That’s ridiculous.

My experience in trying to set up cellular service on my Apple Watch Ultra 3 was even worst (see separate article). I eventually ended up on the phone with Verizon “tier 2” tech support (you dial 611 on a smartphone with a Verizon account). 

I had to call three times. The first time it dropped my call immediately as I was being transferred to a technician. The second time I was put on hold for 38 minutes — than it dropped the call. And the tech on the third call couldn’t figure it out.

If I had another reasonable choice for a wireless provider in my area, I’d jump ship immediately. But for now I’m stuck with the devil I know.

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