JumpCloud Inc., an U.S.-based enterprise software company headquartered in Denver, Colorado, has announced the upcoming launch of JumpCloud Remote Assist, a free cloud-based solution that allows IT admins and MSPs to support global workers by quickly accessing remote end-user devices at the click of a button.
Greg Armanini, senior director of product management, JumpCloud, says that JumpCloud Remote Assist ensures that IT can securely access employees’ devices and assist them as long as the end-user device is online. He adds that key features and benefits include:
- Unified control and management: The only platform in the industry that consolidates live remote support with centralized identity, asset management, and Secure, Frictionless AccessTM to all company resources.
- Multi-OS support: Provide remote assistance to Windows and macOS devices, with Linux coming soon.
- Role-based access control: Determine which technicians can access end-user device(s) via the JumpCloud account role-based access controls.
- Provide remote support from the browser: Provide remote assistance through the admin’s browser, from anywhere, any device, and at any time, with no need to install additional tools.
- Multiple monitor support: View, control and switch between any number of monitors connected to your remote Mac or Windows devices.
- Clipboard synchronization: Copy and Paste text and images between remote and local devices.
- Safe and secure remote support: Enterprise-grade cryptography is used for all sessions, and fully private peer-to-peer sessions with one time access codes and audit logging.
- Reduced operating costs: Provide an easy and cost-effective way for IT admins and MSPs to support heterogeneous device fleets remotely.
- Faster resolution of help-desk tickets: IT admins and MSPs will see a reduction in helpdesk tickets as they can easily and quickly solve end-users and customers’ technical problems remotely.
JumpCloud Remote Assist will be free for any organization to use, at any scale, for any number of devices, without any limits on time. This free solution will be fully available within the next week. Visit www.jumpcloud.com and sign up for a free account.
