Tuesday, December 10, 2024
Archived Post

Apple will perform rear camera repairs involving Face ID issues on the iPhone X

In a new support document sent to retail stores and Authorized Service Providers — and obtained by 9to5Mac — Apple has outlined an updated repair process for cases where users are experiencing issues with Face ID on the iPhone X.

The document explains that employees should first run a diagnostics test to see if the customer’s Face ID issues could be resolved with a rear camera repair. If that doesn’t turn out to be the case, the employee should simply perform a whole unit replacement, giving the customer a new phone.


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Dennis Sellers
the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.