Spiceworks, a platform and website for IT pros, has announced the results of a new survey examining the adoption and usage of intelligent assistants and AI (artificial intelligence) chatbots in the workplace.
Across all company sizes, Microsoft Cortana is the most commonly used intelligent assistant in the workplace, likely due to its native integration into Windows 10. Among organizations that have implemented intelligent assistants or chatbots on company-owned devices and services, the results show 49% are currently using Microsoft Cortana for work-related tasks, followed closely by Apple Siri at 47%. Additionally, 23%of organizations are using Google Assistant and 13% are using Amazon Alexa.
Looking specifically at AI chatbots, the results show 14% of organizations are using AI chatbots integrated in collaboration tools (e.g., Microsoft Teams, Slack), while only 2% of organizations have custom-built AI chatbots. However, an additional 10% plan to build one in the next 12 months.
The Spiceworks’ results also show that within the next 12 months, 40% of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25% of mid-size companies and 27% of small businesses. The findings indicate that although adoption is on the rise, some organizations are holding back due to a lack of use cases in the workplace and privacy concerns.
The Spiceworks survey was conducted in March 2018 and included 529 respondents from North America and Europe. Respondents are among the millions of technology buyers in Spiceworks and represent a variety of company sizes, including small-to-medium-sized businesses and enterprises. Respondents come from a variety of industries, including manufacturing, healthcare, nonprofits, education, government, and finance.
