Apple’s standalone support app, which debuted outside the U.S. last month, has now arrived in the U.S., notes The Verge. It’s free and available at the Apple App Store for iPhones and iPads running iOS 9 or later.
The Apple Support app lets you access product documentation, schedule appointments, as well as chat, email or schedule calls with an Apple Support technician. It’s also personalized to each user; it recognizes all your iCloud-registered devices so you don’t have to figure out details like what model of iPhone or Mac computer you have.
You can also launch a native chat with an Apple service expert right in the app, and view your support case history when the session wraps. If an in-store appointment is required, users can schedule this in the Apple Support app and receive a reminder notifications.
