Volvo is equipping its service technicians with Apple Watches to help build customer success outcomes — “and it’s working,” according to a ComputerWorld report.
The article says the auto maker has seen a big improvement in customer satisfaction after equipping its 1,500 service engineers with the smartwatch to use during their day. Here’s how it’s being used:
Computerworld says the benefit is that with all this information being made available through the Watch (and accompanying iPhone app), engineers don’t need to use printed records, or access a computer to stay up to date.
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