Here’s some irony for you: now that Apple is apparently abandoning the AirPort Express, the AirPort Extreme, and AirPort Time Capsule, the company ranks highest in overall satisfaction among wireless router manufacturers in a new study by J.P. Power.
The report finds that overall satisfaction with wireless routers has increased by a full 24 points from 2015, and is now 847 (on a 1,000-point scale). Apple ranks highest with a score of 876, followed by ASUS (860), D-Link (856) and TP-Link (854).
While satisfaction has improved in all 10 factors, the largest increase is 30 points in ease of use (which includes the installation process). Another area related to ease of use with the product is restoration of service with minimal effort, in which overall satisfaction has increased 27 points from last year (to 854 from 827).
Product features related to the performance of wireless routers also have significantly improved. Reliability of service connection, range of Wi-Fi signal and download/upload speeds have generated increases in satisfaction of 24, 26 and 25 points, respectively.
“What’s critical to customers is the ability to easily establish a reliable online connection through their wireless router regardless of the type or number of wireless devices they are using, smartphone, laptop, smart TV or other wireless device,” said Kirk Parsons, senior director and telecom, media & technology practice leader at J.D. Power. “Router manufacturers providing a product that’s intuitive to set up and operate and that functions with few connection interruptions are well positioned to increase satisfaction, customer loyalty and repurchase intention.”
Key findings from the report include:
The Apple Vision Pro should "inject some positive energy" into China’s lagging VR shipments, according…
Pennsylvania's government has taken steps to punish folks who use devices such as AirTags to…
New data from Consumer Intelligence Research Partners (CIRP) says the four iPhone 15 models accounted…
Analyst Ming-Chi Kuo tells MacRumors that while the Apple Watch Ultra will be updated this…
It’s no big surprise, but a new study lists Apple among the companies at the…
LG is the first TV maker to support Apple Music's Dolby Atmos, reports flastpanelshd.