Chick-fil-A using iPads, FaceTime to speed up customer orders

Chick-fil-A’s drive-thru lines are longer than ever during the pandemic, creating problems, so the popular fast food chain has workers taking orders via iPad and is using Apple’s FaceTime, according to Business Insider. Here’s how:

° Workers with iPads take orders from cars even before they reach the window. At Chick-fil-A, ordering and delivery are “zones,” not set locations. 

° Also, some customers can use the Chick-fil-A app to FaceTime with an employee using an iPad and place their order.

Chick-fil-A confirmed to Business Insider that these methods are essentially a tech-savvy twist on having workers walk out to take orders. The iPad and FaceTime allows customers to see workers face-to-face, without having to wait for them to reach the actual building.